Evaluating the benefits of digital projects: the 4 key indicators

Raffaello Balocco, member of the Scientific Committee of the Polytechnic of Milan Digital Innovation Observatories, explains in a video the four types of KPI (Key Performance Indicator) used in most Italian companies to evaluate “ex post” the performance of the IT function and of digital systems.

Click on the image to read the article and to listen to the interview. (Italian only)

Balocco-Digital-Performance-Lab